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Administration Issues

The following topics discuss issues or limitations you may come across as a VERDE administrator, and solutions or workarounds to fix the issue. Because many issues run across different tasks, if you don't find a particular issue you're searching for, please refer to a different section.

Removing Organization Files from Shared Storage

When an organization is deleted from the VERDE Management Console, a confirmation is displayed with the location of the organization's files. These files should be deleted manually.

To delete the files, perform one of the following tasks:

  • If using CIFS for VERDE, browse the CIFS share from any computer in the network with an account that has read, write, and delete access. Delete the path listed in the VERDE Management Console confirmation message, for example: verde-orgs/org-21.
  • If using NFS for VERDE or using a single VERDE node, open a secure shell into the VERDE server, and run the following command with root privileges:

    rm -rf /home/vb-verde/<path>

    where <path> is the path listed in the VERDE Management Console confirmation message.

ClosedTroubleshooting Remote Connections

The following table contains known issues users have reported when accessing a virtual session, and possible solutions to these issues.

Remote Connection Problems and Solutions

Remote Connection Problems and Solutions
Issue Solution
Client cannot connect. Confirm the firewall is configured to allow TCP connect to the VERDE server.
Client cannot print. If using a Windows client, confirm Adobe Acrobat Reader is installed on the client platform. If you are using a Linux client, confirm a default printer is specified on the client and that the client can print.
Remote virtual desktop cannot access shared folders on client.
  1. Confirm that the client can be reached from the server. If it is behind a network router and not visible on the Internet, it will not work.
  2. Share the folder on the client with the appropriate permissions. From the guest, connect to the client to access the share using the following path:

    \\<client_IP>\SharedFolder
Remote virtual Linux desktop does not resize properly (for example, the menu bar or task bar is off the client screen). The user may have manually set the screen resolution within the guest. Perform each of the following tasks in the order shown until the issue is resolved:- Close the client session, reconnect, reauthenticate, and launch the guest session again. - In the guest session, remove the directory
$HOME/.gconf/desktop/gnome/screen, or the file
$HOME/.config/monitors.xml,
and restart the guest session.- Instruct users to never manually set the screen resolution in the guest.
Virtual machine does not shutdown. This could be caused by antivirus software. If antivirus software is enabled, stop the process to enable shutdown of the session. To prevent it from happening, remove scanning of floppy drives in the Gold Image.
When running a Windows 7 guest on a Linux client and attempting to access the USB share to write inside a folder, a permissions error displays and the USB share breaks. This is caused by a bug in rdesktop which is fixed with patch fix-2022945.patch available from SourceForge.net.
ClosedUbuntu Client Does Not Connect RDP to Windows Guest
Product Version VERDE
Host/Server RHEL/CentOS 6.5
Guest/Image Any Windows
Client/Workstation Ubuntu
Issue Description

Steps to replicate:

  1. Install the VERDE client on an Ubuntu 12.04 client workstation.
  2. Start the VERDE client.
  3. Log in as a user and launch a guest using RDP.

Expected Result: The session should start without incident.

Actual Result: The UI will show that it is connected for approximately five (5) seconds before disconnecting again. The RDP Windows session is never seen.

Solution

Remove all versions of FreeRDP from the client, then download and install

Note

N/A